Palmerston North Firewood have a “Ready to Burn 100% Money back Guarantee”
Our “Ready to Burn” Terms and Conditions”
Storing and Stacking
All firewood must be stored and stacked ready for drying in accordance with our drying and storing recommendations here http://firewoodwellington.co.nz/2014/05/12/drying-storing-firewood/
If after two weeks of drying time your firewood still has in excess of 20% moisture content and has been stored in accordance with our drying and storing recommendations for at least two weeks http://firewoodwellington.co.nz/2014/05/12/drying-storing-firewood/ we will refund your money or replace your firewood with a similar or better product.
Replace or Refund
Palmerston North Firewood reserves the right to either refund the purchase price or replace your firewood with firewood that has less than 20% moisture content.
- No refunds will be issued if the client has ordered and paid for firewood and has not adhered to the terms and conditions of our “Ready to Burn Guarantee”
- In the event the client has purchased firewood using Palmerston North Firewood’s weekly payment option only the amount paid by the client will be refunded.
- Palmerston North Firewood reserves the right to deduct a delivery fee and charge the client for any firewood used by the client.